Volvo Trucks Service

Service Information

Our 10-Point Service Commitment Assures A Better Service Experience For You.

No seat in a dealer's lounge is as comfortable as the one in your truck. That's why we're doing all we can to get back on the road as quickly and efficiently as possible.

At Volvo, we believe that Customers Come First. It's our operating philosophy. And today more than ever, our business depends on it.

Your business depends on a reliable truck, quality parts and expert support. And if you require repairs on the road, you deserve fast, accurate diagnosis and service.

That's what our 10 Point Service Commitment is all about.

 

The Volvo 10 Point Service Commitment

1. Customers must have service available to them on a 24/7 basis.
2. Customers must be able to schedule a service appointment
     promptly.
3. Customers must find knowledgeable service advisors/managers
    at all Volvo dealers.
4. Customers must have their problem diagnosed within 2 hours.
5. Customers must find that parts are available when and where
     they need them.
6. Customers must be updated/communicated with during the repair
     process.
7. Customers must be notified promptly of completed repairs.
8. Customer repairs must be finished when promised.
9. Customer problems must be resolved correctly the first time.
10. Customers must have assistance in understanding warranty
      coverage and resolving warranty questions.

We Want Your Feedback.

If you'd like to comment on your recent service experience for any reason, please call us toll free at 1-866-38-VOLVO
(1-866-388-6586).



eMedia Center

eMedia Center

The eMedia Center is the location to access up-to-date documents and guides to help you keep your Volvo truck up and running. You can download a free digital version or purchase printed paper copies.  Accepted forms of payment include American Express, Discover, Mastercard, and Visa.  Click here to search the eMedia Center for service documentation.

Volvo Trucks North America and the Volvo Trucks Academy have established the eMedia Center to give our customers the option of downloading digitally or purchasing Volvo Trucks printed manuals and Volvo Trucks Academy training materials. These items are also offered by our many dealer locations.