Parts Online Conditions of Use

A. Service description

A1. The Parts Online service and web site have been established by Volvo Trucks ("Volvo") as a forum to facilitate the purchase of spare parts and other products ("Parts") by Volvo customers through the Volvo's authorized dealer network.

A2. By using the Parts Online service a customer will have access to a complete catalogue of Genuine Volvo Parts and Accessories and will be able to send orders to a selected authorized Volvo dealer. The customer will also access online prices including customer discount and availability information from the selected dealer.

B. Registration at a dealer

B1. In order to use the Parts Online service a customer needs to be approved by an authorized Volvo dealer having concluded a Parts Online agreement with Volvo. The customer needs to have opened an account at this dealer with a negotiated credit limit and a negotiated delivery cost.

B2. A customer approved by a dealer as a Parts Online customer will get online price and availability information from this dealer and will be able to send orders direct to this dealer.

C. Parts Online dealer account

C1. This is the dealer's own decision to approve a customer as a Parts Online customer for its dealership. It is also the dealer's own decision to de-activate a customer's Parts Online dealer account or to delete it.

C2. No period of notice will apply to such a deactivation or deletion.

D. Sending orders to an authorized Volvo dealer using the Parts Online service

D1. An order sent to a dealer using the Parts Online service will be confirmed to the customer at reception of the order by the dealer's order system. This confirmation is only a confirmation that the order has been entered into the dealer order system and that an order number has been given to this order. This confirmation is not by any means a confirmation that the dealer will fulfill the order according to the information sent by the customer to the dealer using the Parts Online service. The dealer has the right to reject the whole order or any part of it or to change any part of this order such as prices, availabilities etc... In order to get a final confirmation of the order, the customer should contact the dealer.

D2. Any matter concerning an order sent using the Parts Online service (such as return, refund, claims) will be governed by the dealer's own terms and conditions.

D3. Nothing in the contents of this web site constitute an offer for sale of a particular Part or Parts and all contracts arising from the use of the site are subject to the respective terms and conditions of the relevant participating dealer.

D4. Whilst every effort has been made to ensure the accuracy of the information shown on the Parts Online site, no warranty as to the accuracy of this information is given. No warranty is given that any Parts detailed on this site are available at the selected dealer. For precise information on a Part or Parts, the cost of obtaining such Part or Parts and the availability of such Part or Parts, please contact the relevant participating dealer.

E. Privacy statement

E1. The information necessary for processing the order will be provided to the relevant dealer and the customer accepts without any limitation that the information provided by the customer is accordingly provided to the dealer.

E2. In order to facilitate the parts ordering process for the customer when using the Parts Online service, information about the customer's account at the dealer (such as VAT number, payment address, delivery address, negotiated delivery terms and costs etc...) will be retrieved directly from the dealer's system.

E3. Volvo will provide a system to ensure that this information will only be shown to the respective Parts Online user. Apart from ensuring such system is in place, Volvo takes no responsibility whatsoever for the dissemination of the information or any use therof, which the respective Parts Online user has not authorised. The Parts Online user must ensure that codes and other instructions to access this information is restricted to those duly authorised by the Parts Online user.

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