Volvo action service

Uptime is just a call away

No matter where you are – or if it’s in the middle of the night – we are always ready to help you. Need assistance to stay on schedule? No worries! Our International Uptime Centre is just a call away.

What's included?

An international uptime centre

Our International Uptime Centre is always available to handle your case – from start to finish. You will be connected to one of our experienced Uptime Coordinators who speaks your language – as well as the language of the country you’re in. That way you don't risk having misunderstandings due to language difficulties while abroad.
 

Assistance 24/7

You can always count on the support of our Volvo Action Service team of experienced Uptime Coordinators, skilled technicians and the extensive Volvo Trucks dealer network. Together they’ll make sure to keep you on the road at all times. Knowing our products and service methods in-depth and using only Genuine Volvo Parts, our technicians also ensure that your Volvo stays a Volvo.
 

Towing & specialised repairs

If the vehicle can no longer be driven, our Uptime Coordinator will organise towing to the nearest suitable Volvo Trucks workshop. Besides repairing your Volvo truck, Volvo Action Service also supports you with tyre repairs, trailer repairs, tail lift repairs and cooling units.

Rental service

If your vehicle or trailer can't be repaired in time to meet your schedule, our Uptime Coordinators will help you find a rental solution.
 

Financial and legal assistance  

If you run into unexpected expenses, Volvo Action Service can arrange Emergency Financial Assistance. If you experience any difficulties with local authorities, our Uptime Coordinators can also provide legal support.
 

Travel and accommodation assistance

If you find yourself in need of assistance when it comes to scheduling travel and accommodation requests, Volvo Action Service is ready to help.

How does it work?

VAS button

1. Call us – or press the button

Look up the phone number for Volvo Action Service on the back of this folder – or simply press the VAS On Call button located next to the steering wheel in your Volvo FH or Volvo FM (2012 or later). That way, help will be on its way even faster since the chassis ID, your current location and possible fault codes will be automatically sent to the Uptime Centre.

VAS Uptime Center

2. You reach our international uptime centre

You will be connected to one of our Uptime Co­ordi­­nators who speaks your language – as well as the language of the country you’re in. Our Uptime Coordinators will manage your case until it’s closed and will keep you informed about its progress along the way.

Helping you out

3. We arrange assistance

Our Uptime Coordinators will make sure a qualified service technician comes to help you. If assistance is not possible or allowed where you are located, a service appointment will be scheduled or towing will be arranged to the nearest suitable Volvo Trucks workshop.

Problem solved

4. Back on the road

You’ll be back on the road before you know it – with your financial control preserved. Our International Uptime Centre will always validate your assistance coverage and service contract before any action is taken. 

Volvo Action Service phone numbers

Country Phone   Country Phone   Country Phone
AT 0800 29 89 64   FI 0800 11 32 02   NL 0800 022 52 41
BE 0800 159 45   GB 0800 89 88 39   PL 00800 321 12 01
BY 8 820 0321 0003****     0800 92 92 92**   PT 800 80 50 32
CH 0800 55 11 78   GR 00800 321 23 22   RU 8 800 333 7400
CZ 0800 18 72 93   HU 06800 123 61     8 800 100 7799*****
DE 0800 181 03 00   IT 800 87 83 56   SE 020 79 58 27
DK 800 101 57   IE 1800 55 32 07   TR 00800 329 13 22
ES 900 99 32 47     1800 70 92 92***   OTHER +32 9 255 67 11******
  900 98 32 51*   LU 0800 2 2560      
FR 0800 90 75 18   NO 800 114 06      

* Used only by Spanish and Portuguese customers in Spain.
** Used only by UK and Irish customers in the UK.
*** Used only by Irish and British customers in Ireland.
**** Can only be used from landlines, not mobile phones.
***** Used only by BY, KZ, RU and UA customers in Belarus, Kazakhstan, Russia and Ukraine.
****** Not a toll-free number. 

An efficient and safe service method

With you all the way

The moment you make the call, you’re in safe hands. make sure the technician knows exactly what they’re dealing with. Then keep you updated until you’re back on the road.

Volvo Action Service – what’s included

24/7 roadside assistance
We’re ready to help – 24/7, 365 days a year. And with our Mobile workshop network, we can reach you almost anywhere. 

Certified Volvo technicians
Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.

Truck and trailer repair 
As well as service and repair on the truck, we’ll help repair the trailer/body and extra equipment like tail lifts, freezer units, refrigeration and tyres.

Driver repatriation 
If you’re forced to leave your truck due to breakdown, sickness or a personal emergency, we’ll help get you home. 

Truck and trailer rental 
If we can’t carry out repairs in time to meet your commercial obligations, we’ll help arrange a rental truck and/or trailer.

Emergency financial assistance 
If you incur unexpected expenses as a result of a breakdown, we’ll provide emergency funds to help see you through. 

Volvo uptime promise (optional)
If we can’t repair your truck within our pre-arranged timeframe, you’ll receive automatic financial compensation. 

Volvo towing assistance (optional)
If roadside repairs aren’t possible, we’ll tow you to the nearest Zahid Tractor workshop.

Find your number

  Telephone City Telephone
Toll Free in KSA 800 2444 999
Jeddah
+966 12 620 9173
    Riyadh +966 11 231 9984
    Dammam +966 13 847 1900
    Gizan
+966 17 321 6310
    Najran +966 17 529 9992
    Al Madinah Al Munawarh
+966 14 861 5966
    Abha +966 17 227 1277
    Jubail +966 13 341 6720
    Qassim +966 16 381 1050 / 523 4584
    Al Jouf
+966 14 624 3118
    Arar +966 14 663 0442
    Jubail +966 13 341 6720
       
       
       
       
       
       
       
       

* Can only be used on fixed phone lines and mobile in KSA.

VT

Get moving

To find out what makes Volvo Action Service so effective, connect with your local Volvo Trucks dealer.

Find your local dealer