The new Volvo Gold Service Agreement makes it possible to increase uptime more than ever before. On-board technology lets the workshop carry out an inspection of vital components while the truck is on the road. This means that maintenance can be planned according to when it’s actually needed.
The communication unit, Telematics Gateway, plays a key role. For maintenance based on real needs, it sends information to the workshop so the technician can see the status of vital components, such as the brake pads, clutch, battery and air dryer. ‘‘If these are in better condition than expected the workshop can adjust the service schedule so the vehicle gets its service when it actually needs it,’’ says Christian Gustavsson, in charge of service at Volvo Trucks.
As part of the new Volvo Gold Service Agreement offer, this allows customers to forget about the service schedule and let the workshop take care of it. The workshop keeps track of the truck’s mileage, how quickly components are wearing and adjusts the service schedule accordingly – and calls you for maintenance when the truck needs it. ‘‘Being able to inspect the wear remotely means you don’t have to visit the workshop too often – and you get the service done before it’s too late,’’ says Christian Gustavsson.