Vehicle Management Services focus on vehicle uptime and performance.
Volvo Link Remote Uptime Service
Remote uptime service includes tools you can use to keep the wheels turning and reduce risk of downtime. This relies heavily on the connection between your vehicle, your driver, and Volvo Action Service -- providing 24/7 support to help drivers resolve issues quickly and get vehicles back into service.
- If a driver experiences difficulty, he or she can use the dash display to signal dispatch or Volvo Action Service and request assistance. The request for assistance automatically creates a case with Volvo Action Service including your company's name, vehicle identification number, mileage and GPS location to expedite customer support.
- Remote Service also continuously monitors many of the critical electronic systems on your truck; if a serious fault code is registered, a vehicle fault alert is sent -- automatically transmitted by your vehicle identifying the fault type and important data to your dispatch via an email message.
- The fault code can also be sent to Volvo Action Service (if subscriber); Volvo Action Service can contact dispatch or driver to provide assistance. Volvo Action Service can schedule planned downtime and use the truck's fault code history to recommend repairs -- often before the truck arrives at the dealership for service.
Volvo Link hardware
Volvo Action Service