Volvo Trucks Furthers Technician Training Focus through Competition, Education

by Brandon Borgna

Volvo Trucks recently kicked off the 2012-2013 VISTA program in the U.S. and Canada.

VISTA is the world’s largest competition for aftermarket personnel. Volvo technicians throughout North America will test their technical knowledge and hands-on prowess as they compete for a spot at the VISTA World Championship. As part of its ongoing focus on technician training, Volvo Trucks also announced a partnership with WyoTech to provide advanced technician training programs.

“Expert Volvo technicians and skilled aftermarket personnel are vitally important to the success of our customers and our dealer operations,” said Magnus Koeck, Volvo Trucks vice president, marketing and brand management. “Rapidly advancing onboard technologies and the increasing need for an integrated vehicle design continue to place a great emphasis on technicians with intimate knowledge of all Volvo systems.”

More than 200 three-to-four-person teams of Volvo aftermarket personnel – technicians, service, parts and warranty – from Volvo dealer locations across North America are competing for the opportunity to represent North America in the VISTA World Championship. Globally, more than 4,440 teams have enrolled in the latest installment of the bienniel competition, but just 32 will earn a place in the World Championship round, to be conducted in June 2013 in Gothenburg, Sweden. The current competition marks the largest in the event’s 55-year history.

Participation in the event requires a significant dedication of time and effort as competitors work through three rounds of online technical questions. Five teams will travel in March to Greensboro, N.C., for the final round. All the answers for the written questions are contained in Volvo service and parts literature, and the finalists will be tested on their knowledge of service bulletins and ability to look up parts and service information within the Volvo system. There is also a strong hands-on element to the competition, which requires contestants to troubleshoot predetermined faults placed on Volvo trucks and engines.

VISTA began as a national event in Scandinavia in 1957, expanding to a global event in 1977. Volvo has seen a strong correlation between dealers with teams in the final round and high customer satisfaction indexes. This has been linked to dealer leadership and willingness to invest in personnel and competence development.

Training the next generation of technicians

Volvo Trucks’ investment in technicians also extends to the classroom. The company is partnering with WyoTech to provide technician training programs tailored specifically to the chassis, powertrain, emissions, electronic and electrical systems of Volvo trucks.

The program will be available in the spring of 2013 to students enrolled at the WyoTech-Blairsville, Pa., campus.

Technician Training

Volvo Trucks is furthering its focus on technician training through the biennial VISTA competition, which tests the technical knowledge and hands-on abilities of Volvo service technicians (left). Through a partnership with WyoTech (right), Volvo is also working to train the next generation of Volvo technicians.

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VN, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

The Volvo Group is one of the world’s leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications. The Group also provides complete solutions for financing and service. The Volvo Group, which
employs about 115,000 people, has production facilities in 20 countries and sells their products in more than 190 markets. In 2011 annual sales of the Volvo Group amounted to nearly $47.8 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm. For more information, please visit
www.volvogroup.com or www.volvogroup.mobi if you are using your mobile phone.

About WyoTech

WyoTech is a division of Corinthian Colleges, Inc., one of the largest post-secondary education companies in North America. With six campuses located throughout the United States, WyoTech offers degree and diploma programs in the fields of automotive, diesel, collision/refinishing, motorcycle, marine and construction trades. In addition, WyoTech offers advanced training programs in applied service management; advanced diesel; light duty diesel; advanced automotive diagnostics; street rod and custom fabrication; motorsports chassis fabrication; high performance power trains; and trim and upholstery technology. For more information about WyoTech, go to www.wyotech.edu. For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.wyotech.edu/disclosures.

October 30, 2012

For further information, please contact Brandon Borgna, Volvo Trucks North America, phone 336-393-2143, email brandon.borgna@volvo.com


Brandon Borgna
Manager, Media Relations
+1 336 3932143
e-mail: brandon.borgna@volvo.com

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