Volvo Strengthens Ownership Experience with Volvo Trucks Support Services

by Brandon Borgna

Volvo Trucks’ new aftermarket offering – Volvo Trucks Support Services – provides fleets in the U.S. and Canada with custom solutions to help maximize the performance of their transport operations.

“The initial purchase of Volvo highway or vocational trucks is just the first step in the Volvo experience,” said Ron Huibers, president, Volvo Trucks North American sales & marketing. “Volvo Trucks Support Services will simplify ownership and improve efficiency and flexibility within an operation.”

“Bundling truck support services can help protect assets, improve operational efficiency, offer a ‘one-stop shop’ for service and parts information and provides the fleet options to manage costs,” said David Pardue, Volvo Trucks vice president, aftermarket solutions. “Volvo Trucks Support Services provides all of these advantages while simplifying truck operation and maintenance.”

Bundled Roadside Protection at No Charge
Volvo Trucks Support Services now offers bundled “roadside protection” service on all vehicles at no charge during the life of the vehicle’s base two-year or extended warranty.

Customers can initiate a repair event online or over the phone. They also have the ability to go directly to a dealer or through Volvo Action Service – 24/7 roadside support, available at 1.800.528.6586 – for assistance. Once initiated, customers can manage their repair with the web-based ASIST tool. The real-time fleet service management platform connects communications among the customer, Volvo Trucks dealer and Volvo Action Service.

Service Management
Volvo Trucks will now offer ASIST, its innovative web-based service management tool, at no charge to customers who purchase a new Volvo truck. ASIST lets customers receive electronic estimates, approve repairs and issue a purchase order, regardless of the vehicle’s location. The online tool allows the customer to monitor vehicle status online, communicate directly with the dealer and maintain an electronic “file cabinet” of service activities.  Consolidating all maintenance events and communication in one powerful web-based tool also eliminates invoice and repair surprises.

Parts Purchasing
Volvo customers can order parts online through their local dealer. The online portal provides 24/7 access to parts availability and pricing from the local Volvo dealer. Customers can look up and order parts from a variety of VIN-specific or aftermarket catalogs, access their purchase history or select copies of invoices online. In addition, customers can receive nationwide credit access at more than 300 Volvo dealer locations in the U.S. and Canada through our charge card program.

Fleet Solutions
In addition to 24/7 roadside assistance through Volvo Action Services, the Volvo Trucks Support Services program offers full contract maintenance services and a variety of leasing and rental program options.


ASIST, Volvo Trucks’ innovative web-based service management tool, is the cornerstone of the Volvo Trucks Support Service offering. Among its functions, ASIST gives customers real-time repair status and the ability to manage all service communications through a single tool. 

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VN, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

Volvo Trucks North America is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs almost 118,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2011 amounted to nearly $47.8 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.

February 21, 2012

For further information, please contact Brandon Borgna, Volvo Trucks North America, phone 336-393-2143, email brandon.borgna@volvo.com


Brandon Borgna
Manager, Media Relations
+1 336 3932143
e-mail: brandon.borgna@volvo.com

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