Fleet Programs

Fleet Programs

Programs that protect Fleet profits.

When it comes to fleet performance, Volvo Trucks North America is your partner in aftermarket support. We're committed to providing our fleet customers with programs to help them manage their parts and service requirements efficiently.

To complement our 24/7 breakdown assistance and strong dealer network, we’ve created special Parts and Service Purchasing Programs including PREFERRED™ for fleets with 20 or more trucks.



Delivered through Volvo Trucks dealers across the United States and Canada, PREFERRED guarantees the highest level of service--and the greatest purchasing power--for fleet parts, maintenance and repairs. All of which make PREFERRED the perfect program to help protect and build your bottom line.

Fleet Customer

Preferred Treatment for You and Every Truck in Your Fleet.

When we say "Preferred," we mean exactly that. PREFERRED delivers an unprecedented level of control, speed and customization whenever you come in for parts and service repairs. It also provides timesaving advantages in transaction reporting and billing. In every way, PREFERRED puts you in the driver's seat regarding purchases, costs and accounting details.

Volvo Action Service

24-Hour Roadside Assistance

Participation in the PREFERRED program allows seamless use of Volvo Action Service. Volvo Action Service provides 24-hour, full-service roadside assistance, 365 days per year, to help you meet your obligations. 

Already a member? Click here to proceed directly to PREFERRED.

Customer Satisfaction

Powerful Advantages that Give You Control and Confidence.

The Program Identification Cards for Maximum Convenience -  PREFERRED is a purchasing-based program that identifies you by a unique account number. You'll receive program identification cards for the drivers and managers you specify, with consolidated billing for maximum convenience. Simply present your card at the time of purchase, or have your dealer keep your account number on file. The PREFERRED program can be used to purchase parts and service repairs through more than 250 participating Volvo Trucks dealers in the United States and Canada.

Purchasing and Billing Advantages - You'll have a variety of billing options that allow you to customize the program to your specific needs. Making purchases is fast and simple, with rapid reconciliation times. You'll have the security of a transaction platform that's integrated with the Volvo Trucks dealer network.

Easy Access to the Services You Need - PREFERRED can be used at over 250 participating Volvo dealer locations. Simply purchase parts and services when you need them. Invoice consolidation and processing is fast and thorough.

All the Information You Need, Whenever You Need It - Each billing invoice gives you a record of all transactions made against your account, all validated to match your fleet requirements. Plus, you'll have 24-hour online access to your purchase activity and history at http://www.mvpreferred.com/.

Upfront Order Validation Takes the Guesswork Out of Pricing - PREFERRED gives you control and confidence in managing your fleet operations through order verification on all parts and service purchases. This feature helps ensure predictability of maximum price levels on purchases of all qualified Volvo Genuine Parts and All Makes parts. Additionally, you'll know that parts orders and service repairs will contain the purchase order and vehicle information that you require.

No Annual Fee - As an PREFERRED program member, you'll never be hit with an annual fee. There are no hidden charges, no surprises. You only pay for the services and parts you purchase.

Customer Satisfaction

With PEREFFERED You Get Savings, Not Surprises

PREFERRED services and features will save you time, money and worry. In fact, PREFERRED virtually eliminates the burden of unexpected expenses and rising operational costs. So invest in your success. Count on Volvo PREFERRED to maximize your fleet's performance out on the highway . . . and to deliver the financial performance you need for a better bottom line.

Customer Service Center

Get the support you expect.

PREFERRED customers receive full support regarding all aspects of the program. In the event that you require assistance, our customer support team is standing by to ensure that your questions and issues are dealt with promptly.

Phone:   1-866-428-6904
Fax:    1-800-935-3318
Email: mvprfcustomersupport@vfsco.com

To apply for an PREFERRED purchasing account, please print and mail or fax a completed application form:
Application Form (pdf)