Committed to making the difference

Customer surveys show that we are ranked among the most professional in the industry regarding service and parts. That is good - but not good enough. We are committed to make Genuine Volvo Service the best service there is. And not just in one workshop. You should receive the same superior treatment regardless of where in Europe you are.

What have we done?
Words won't do it. That is why we have taken action in several areas:

1. Most importantly, we have listened to you and other customers and acted on your feedback. We now know precisely what to work with in order to become the best.
2. We have changed some of our operating procedures to make us ever more responsive. This will become apparent in your contacts with us.
3. We've created training and development initiatives for over 17,000 staff, to sharpen our service and ensure consistency across our 1,100 Dealer points.

Experience the difference
Our aim is to deliver a complete and consistent quality service experience. 

In the way we treat you:

• Easy to deal with
• Friendly and professional
• Caring and with empathy

In the way we serve you:

• Responsive and proactive
• Ownership and communication
• Agreement and understanding

In the way we support you:

• High quality parts and service
• High availability
• Sense of urgency

Genuine Volvo Service is our commitment to making the difference. We're working hard to make that difference for you. Please let us know how we succeed.