Now you can get immediate help in your own language – all over Europe. Standard on the new Volvo FH, this smart new technology increases security for the driver and reduces downtime for the operator. If anything should go seriously wrong, simply press the button: help is never far away.
A breakdown, a flat tyre or a broken windscreen can happen to any truck. But if it happens in a Volvo, you are not alone. And the assistance is now even quicker.
”There’s no point in denying it – breakdowns cannot be avoided altogether. But what we can do is make it as easy as possible to get help when they occur. This is what Volvo Action Service On Call is all about. Press the VAS-button and help is soon on its way,” says Christian Gustavsson, in charge of Volvo Trucks service.
“The Call Centre immediately receives your exact location”
Help speaks your language
When the driver presses the button a call goes automatically to the call center at Volvo Action Service where it’s connected to an operator who speaks the driver’s language. The operator immediately receives information about which truck the call is coming from and where it’s located.
The driver can concentrate on explaining what has happened. Together with the fault codes from the truck, this explanation helps the workshop to see what the problem is without delay. Standstills are expensive – uptime is a vital issue for profitability.
”Thanks to the immediate arrival of exact information at the VAS Call Center, the vehicle can often be ready to run again much sooner. The fact that help is no further away than the press of the button is also reassuring for the driver,” says Christian Gustavsson.
Volvo Action Service On Call – speedy help when you need it the most.
Eight minutes less delay
”A big advantage is that the Call Center immediately receives the exact location of the truck. On average it takes a driver eight minutes to explain where the truck is located. These are precious minutes in a breakdown situation. With the VAS-button this only takes a second thanks to the integrated GPS,” says Christian Gustavsson.
The button increases security in other ways, too. Volvo Action Service can help a driver who becomes sick or who needs to get home quickly, perhaps due to a family emergency. Even help with renting another vehicle or trailer can be arranged while repairs are being carried out.
Volvo Action Service is open 24 hours per day, 365 days per year. It has a network of more than 1,100 workshops in Europe. This means you won’t have to wait for help for very long, no matter where you are or what time of day it is. Everyone who drives a new Volvo FH has access to Volvo Action Service.