The new Volvo gold contract.
We promise 100% uptime.

For every transport operator, uptime is crucial. That’s why a Volvo is built to last, and to spare you unpleasant surprises on the roads.

With the new Volvo gold contract, we take this one step further. We promise that your truck will always be available when you need it.

This is possible thanks to the new telematics gateway (TGW), allowing the workshop remote access to the truck.

The TGW also brings the all-new VAS On Call.

Read the inside story about 100% uptime

New Volvo Gold Contract
Preventive maintenance
New Service Planning
Features Online
Uptime Promise

100% uptime promise

Our promise: 100% uptime.

No truck is more costly than one that’s standing still. With the new gold contract, we promise an uptime of no less than 100%. This means your truck will always be available when you need it. Should we fail, for example in the event of a breakdown, we compensate you financially.

Why Volvo dare to make the promise – what the developers say about it

Features Online. Your wireless technician

Features Online.
Your wireless technician.

Some things shouldn’t require a workshop visit. And now they don’t. With Features Online, a service technician can access your vehicle remotely to calibrate displayed fuel consumption, fuel tank size (if you’ve fitted extra tanks) and your preferred road speed limit. It’s even possible to enable the load indicator function from a distance. All you have to do is stop at the roadside for a short while. Service has never been quicker.

New Service Planning

New Service Planning. One step ahead.

Thanks to the telematics gateway, the workshop can access information such as engine data, mileage, fuel consumption, diagnostic trouble codes, driving conditions and status of crucial components (brake pads, clutch, battery, air dryer etc.). That means we can alert you in time, before you risk an unplanned stop. But most importantly, we’re always perfectly prepared when you enter the workshop. So you’ll be back on the road before you know it.

Volvo Action Service button

Need help? Just push the button.

An unplanned stop out in the middle of no-where? Volvo Action Service is just a button push away. VAS On Call automatically connects you to an operator who speaks your language (the truck checks the nationality of the card in the digital tachograph). Once connected, service is both fast and accurate, because they already know your chassis ID, position and possible diagnostic trouble codes.

Volvo workshop sign

1,100 workshops
– ready to help you anywhere.

As a Volvo customer, you have access to our comprehensive service network, where highly-trained personnel stand ready to assist you. In Europe alone, we have over 1,100 workshops spread across the continent. So even if you’re far from home, you’re never far from help.

Find your closest workshop here